Products

Does Natural & Organic use any synthetic chemicals or artificial additives in your product?

No. We do not use anything that is synthetic or artificial. We believe in providing the finest and purest natural and organic personal care. All our products are made of 100% natural ingredients without any synthetic chemicals and/or artificial additives.

Are your products suitable for all skin types?

Yes. We make our products with 100% natural and organic ingredients and we believe they are safe and suitable for all skin types, even sensitive skin.

How long do Natural & Organic products stay fresh and what is the best way to store them?

Only plant based natural preservatives are used to keep our product fresh and potent longer. It has maximum 2 years of shelf life from the date of manufacture and the date of manufacture is recorded at the bottom of each pouch. We do not use any artificial colors or fragrances. All our products are 100% natural.

Company

Who is Natural & Organic?

We are a family owned business and we are passionate in what we do. We love nature and its fruits. We value and cherish our friendly work environment and always challenge ourselves to get the most out of our work and experience. We are committed to provide high quality, natural skin care products to as many people as we can reach.

What are your company’s mission?

We are committed in preserving the natural environment by organic farming. We are committed to deliver high quality product at an affordable price so the majority can benefit the goodness of nature. We are committed to play a part in developing sustainable skin care products that is made of 100% natural and organic ingredients.

Shipping

Can I order from this website or via email if I live outside Hong Kong?

Yes. We provide worldwide delivery. Please message us at https://www.facebook.com/organicfacemask or email us at orders@naturalnorganic.com for details on shipping method and costs.

Delivery

Orders received before 10 pm HKG time are usually shipped out on the following business day. Back ordered items not available at the time of processing are sent out as soon as they are available without any extra charge.

Return Policy

Due to the nature of our products, we cannot accept returned items. If an item that you ordered is defective or damaged, please return it for an exchange or merchandise credit. The item must be packed in its original manner. Returns will not be accepted without prior authorization.

Cancellations

Cancelled orders will be subject to a cancellation fee of 20% or HK$25 (or equivalent in SG$), whichever is higher. The cancellation fee on cancelled Priority or Express orders is 25% or a minimum of $50.  Shipping fees are extra to the cancellation fee, if the cancelled order has already left our shop.

Shipping Information Issues

If there is a shipping information issue and the customer is not able to verify within 30 days, we keep the right to cancel the order (refer to 'Cancellation') or ship it to the customer's Billing/ Shipping address using the basic shipping method.

Orders and Payment Methods

Orders can be placed via 

(1) Facebook messenger https://www.facebook.com/organicfacemask or

(2) Whatsapp at (65) 91087697 for Singapore / S.E. Asia or (852) 97817627 for Hong Kong / China or

(3) Email at orders@naturalnorganic.com

Payment can be made via direct bank transfer. Bank account details will be provided after order confirmation.